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Individuals & Families
Individuals & Families
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File a Claim via Fax or Mail

You can also submit your claim via fax or mail. To get started, select your state and download a claim form.

To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation.

Download a Claim Form

Claim forms are state specific. Choose the policyholder’s state of residence and select the appropriate form(s).

Select a State

Submit

    To submit your claim via fax or mail.

    Fax: 877.442.3522

    Mail: Aflac, 1932 Wynnton Road, Columbus, GA 31999

    Please read carefully. If you have a question about how your Aflac claim was processed or disagree with a claims decision, you may submit an appeal, citing supporting policy provisions. If your appeal is for a claim through Aflac Life, Absence and Disability Solutions, different procedures apply.

    Aflac Policy Claims Appeals:

    Fax: 888.659.1023

    Mail: Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998

    Please use the claim appeal form to organize your request. Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation.

    You have the right to appeal a decision up to a maximum of three times per claim.
    All appeals must be submitted within 180 days of the original claim decision.

    Aflac Life, Absence and Disability Solutions Claims Appeals:

    Please review the decision letter that was sent to you for your appeal instructions and guidelines, or contact your Case Manager for that information.

    You have the following options for submitting your appeal:

    Fax: 800.206.9186

    Email: Send it to us at [email protected] Include your case number in the subject line.

    Claims App: Take a photo or scan your appeal into the case at https://mygrouplifedisability.aflac.com/personal/s/login.

    Mail: Appeals Administrative Office, PO Box 8308, Columbus, GA 31908-8308

    Please include your Case # in all appeal communications.

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